At Stradiv (stradiv.shop), we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your lawn mower or storage shed, please review our Return and Refund Policy below. This policy outlines the conditions and procedures for returning products and obtaining refunds.
1. Return Eligibility
General Conditions:
To be eligible for a return, the following conditions must be met:
- Time Frame: Returns must be initiated within 30 days from the date of delivery.
- Condition: The product must be unused, in its original packaging, and in the same condition as received. Products that are damaged or altered cannot be returned.
- Proof of Purchase: A receipt or proof of purchase must be provided.
Non-Returnable Items:
The following items are not eligible for return:
- Products that are marked as “final sale” or “non-returnable” at the time of purchase.
- Custom or special-order items that were made to your specifications.
- Products that have been installed or used.
2. Return Process
Initiating a Return:
To initiate a return, please contact our customer service team at support@stradiv.shop. Provide your order number, the item you wish to return, and the reason for the return.
Return Instructions:
Upon approval of your return request, we will provide you with instructions and a return authorization number. Please pack the item securely in its original packaging and include all accessories, manuals, and documentation.
Return Shipping:
You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. Stradiv is not responsible for returns lost in transit.
3. Refunds
Processing Time:
Once we receive and inspect your returned item, we will process your refund. Refunds are typically processed within 5-7 business days after receipt of the returned item. The refund will be issued to the original payment method used for the purchase.
Shipping Costs:
Shipping costs are non-refundable, except in cases where the return is due to a defect or error on our part. If you received a free shipping offer, the cost of shipping will be deducted from your refund.
Partial Refunds:
If only part of your order is returned, a partial refund will be issued based on the items returned and their condition. Shipping costs will also be deducted from partial refunds.
4. Exchanges
Exchange Policy:
We do not offer direct exchanges. If you wish to exchange an item for a different model or size, please return the original item and place a new order for the desired product.
5. Defective or Damaged Items
Report Defects:
If you receive a defective or damaged item, please contact us within 48 hours of delivery at support@stradiv.shop. Provide your order number, photos of the defect or damage, and a description of the issue.
Resolution:
We will work with you to resolve the issue by either providing a replacement, issuing a refund, or offering other solutions as appropriate.
6. Contact Us
If you have any questions or need assistance with returns and refunds, please contact our customer service team at:
Stradiv
Email: support@stradiv.shop