Welcome to Stradiv (stradiv.shop). We are committed to providing a seamless shopping experience, including reliable and efficient shipping. This Shipping Policy outlines our shipping processes, costs, and delivery times for lawn mowers and storage sheds.
Order Processing
Processing Time:
All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.
Order Confirmation:
Once your order is placed, you will receive an order confirmation email. If there are any issues with your order, we will contact you via email.
Shipping Rates and Delivery Times
Shipping Rates:
Shipping rates are calculated based on the weight and dimensions of the items in your order and your delivery location. The shipping cost will be displayed at checkout before you complete your purchase.
Delivery Times:
Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are as follows:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
- Express Shipping: 1-2 business days
Please note that these delivery times are estimates and actual delivery may vary due to factors beyond our control, such as weather conditions or carrier delays.
Shipping Carriers
We use a variety of shipping carriers to ensure the best delivery service for our customers, including UPS, FedEx, and USPS. The carrier selected for your order will depend on your location and the size and weight of your items.
Shipping Restrictions
Domestic Shipping:
We currently ship to addresses within the United States, including Alaska and Hawaii. We do not ship to U.S. territories or APO/FPO addresses at this time.
International Shipping:
We do not offer international shipping at this time. We are working to expand our shipping options and hope to offer international shipping in the future.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your order through the carrier’s website.
Delivery Issues
Incorrect Address:
Please ensure that you provide the correct shipping address at checkout. Stradiv is not responsible for orders delivered to incorrect addresses provided by the customer. If you realize that you have provided an incorrect address, please contact us immediately at support@stradiv.shop.
Lost or Stolen Packages:
Stradiv is not responsible for lost or stolen packages once they have been delivered to the address provided. If your package is lost or stolen, please contact the shipping carrier directly with your tracking information.
Damaged Items:
If your item arrives damaged, please contact us within 48 hours of receiving your order at support@stradiv.shop. Include your order number and photos of the damaged item. We will work with you to resolve the issue as quickly as possible.
Shipping for Large Items
Lawn Mowers and Storage Sheds:
Due to the size and weight of lawn mowers and storage sheds, these items may be shipped via freight carrier. Delivery times for freight shipments may vary, and additional delivery arrangements may be required. Our customer service team will contact you with further details once your order has been processed.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Stradiv
Email: support@stradiv.shop